Contact & Booking

 
Any cancellation by You must be made by telephone or email and acknowledged by Under The Tuscan Sun Tours.

Cancellation due to terrorism, war or acts of God :
In the event that you cannot take the tour you've booked as a consequence of terrorism, war or acts of God, Under The Tuscan Sun Tours will refund the amount you have paid for your tour to a limit 500 EUROS. If you have paid more than 500 EUROS for your tour, Under The Tuscan Sun Tours will refund the amount you have paid less any out of pocket costs the Tour Guide & Driver has incurred on your behalf - car rentals, admissions, tickets etc. We may require verification to confirm that you were unable to take your tour if you request a refund under this provision.

For cancellation due to other reasons, the date on which the request to cancel is received by Under The Tuscan Sun Tours will determine the refund due as follows:

Terms and Conditions

All members of the Driver & Guides Association are covered by personal public liability insurance. Their vehicles are all insured for private hire or hire and reward and they hold the correct licences required by their local public authority.

Confirmation of services
20% non-refundable deposit confirms the booking.
The balance is due 7 days before the start of the tour/s or directly at the Guides/Drivers at the end of the tour/s.

Cancellation charges payable
If you cancel 30 days or more before the start of the tour: Amount paid less upfront costs incurred by the Tour Guide on your behalf. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other tour expenses. Please send a message to the Tour Guide to find out what, if any, these costs are.
If you cancel 15 days before the start of the tour: 50% of [amount paid less upfront costs]. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other tour expenses. Please send a message to the Tour Guide to find out what, if any, these costs are.

14 to 8 days notice - 50% of the total fee
7 to 2 days notice - 75% of the total fee
24 hours notice or less - 100% of the total fee


The Under The Tuscan Sun Tours and its members are not responsible for third party suppliers, such as attractions unscheduled closing, or other events beyond its control. Nor is it liable for any loss, accident, injury or damage to you or any personal effects.

Clients must provide an appropriate child car seat for babies and small children.

ITALY law states that a seatbelt must be worn at all times in a moving vehicle.

Smoking is not allowed in any Under The Tuscan sun Tours member's vehicle.

If clients wish to extend their tour, an extra charge will be payable.

The Under The Tuscan sun Tours recommends that all clients have suitable travel insurance.

You are strongly urged to obtain cancellation insurance. In certain circumstances, this will cover the cost of cancellation.

In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, or does not deliver it as promised, You may choose between a rescheduling of the tour OR a full refund of all monies paid or a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by You as applicable.

Under The Tuscan Sun Tours is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.

Problems and Complaints
Problems and complaints should be addressed to the Executive of the Under The Tuscan sun Tours, via Under The Tuscan sun Tours Reservations, in writing. The Under The Tuscan sun Tours operates under the law of the ITALY and any problems will be resolved in the courts of the ITALY.

Please contact us if you have any questions about our cancellation policy.

 
In accordance with article 13 of the laws no. 196/2003 Code on the subject of the protection of personal details (henceforth indicated simply as "Code"), Under The Tuscan Sun Tours - Tour Guides & Rent a car with driver - Via A. de Gasperi, 22/A - 50012 - Florence - Italy appointed with treatment of such details, informs that the personal details, records and tax information provided directly by the client will be handled on paper, computer and/or by data transmission with the purpose connected or instrumental to the actual activity of estate agency mediation, to the drafting of rent contracts, to providing the service of reservation as well as the dispatching of publicity material related to promotions and services similar to those regarding this contractual report. The conferring of personal details is obligatory in order to allow the agency to carry out contractual, administrative and fiscal obligations required by law, while it is optional as far as promotional and commercial ends are concerned. The personal details will not be the object of communication and/or diffusion to third parties unless in compliance with legal and/or contractual obligations and will be the object of treatment for the entire duration of the established contractual relationship and, subsequently, out of respect for the legal requirements and for future commercial purposes. The client may exercise his/her rights of which article 7 Code (of which a copy is attached) to the limits and conditions provided in articles 8, 9 and 10 of the above-mentioned Code, by contacting the responsible for the handling of such personal details, whom within the present law may be contacted by the following means: tel. +39 055 6820265 - email: info@underthetuscansun.it